Implementation of E-government in Malaysia is initiated by Multimedia Super Corridoor (MSC) and also guided by Vision 2020. Basically, e-government is the use of multimedia technologies and telecommunication to ease the communication between government and other stakeholders such as citizens, employees and businesses.
In myGovernment Web site, it provides e-transaction center which allows people to enjoy online services and download various types of application e-forms. It also provides links to other e-government Web sites, for example Public Complaints Bureau. Moreover, citizens could voice out their opinions and provide feedbacks wisely through myGovernment instead of protesting in the public.
In myGovernment Web site, it provides e-transaction center which allows people to enjoy online services and download various types of application e-forms. It also provides links to other e-government Web sites, for example Public Complaints Bureau. Moreover, citizens could voice out their opinions and provide feedbacks wisely through myGovernment instead of protesting in the public.
However, based on the polling result from myGovernment in 2005, there were 53.19% of citizens voted for “poor” myGorevnment public services portal. And, there was result showing that majority of citizens complaint about the problems of accessing to the services provided and lacking of internet access.
As compared to polling result in 2008, 27.66% of citizens voted for “good” services provided by myGovernment portal. In contrast, there are still 24.29% of citizens voted for “poor” e-services provided.
In a nutshell, the implementation of e-gorvernment and citizens' adoption in Malaysia are improving from years to years based on the myGovernment polling results.
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